Privacy Policy

Effective Date: (Updated) June 26, 2025
Company: Apex Wireless

1. Who We Are

This website is owned and operated by Apex Wireless. We are committed to protecting your privacy and ensuring the security of your information, both when you interact with us online and when you engage with our customer support services via SMS or other platforms.

2. What Information We Collect

We collect two types of information:

a. Website & Technical Use

We collect only the technical and functional data necessary to operate our website and services, including:

• Session identifiers

• User ID (for logged-in users)

• Domain entry details (e.g., employer or client information)

• API usage data required for service functionality

We do not collect personal details, such as names or addresses, unless you voluntarily provide them for a specific service.

b. Customer Care & SMS Communication

When you opt into customer support via SMS or submit service requests, we may collect:

• Full name

• Phone number

• Email address

• Order/account details

• Message content (support-related only)

3. How We Use Your Information

Your data is used solely for the following purposes:

• To maintain your session and manage access

• To recognize the website version or the employer-specific portal you used

• To support the functionality and security of our services

• To respond to customer service inquiries via SMS or phone

• To send order confirmations or status updates (if applicable)

We do not use your information for marketing, advertising, or behavioral analytics.

4. SMS Messaging Consent

If you opt in to receive customer support via SMS:

• You agree to receive service-related messages (e.g., order updates, account support).

• Message frequency will depend on your interactions with our support team.

• Message & data rates may apply.

• You can reply STOP to unsubscribe at any time.

• Reply HELP for additional assistance.

We comply with all applicable A2P 10DLC, carrier, and CTIA guidelines.

5. Sharing of Information

We do not sell, trade, or share your information with third parties.

We may share limited information only with:

• Authorized service providers (e.g., telecom services like Dialpad)

• Legal or government entities, if required by law

Your data remains within our systems and is used solely to support the services you have requested.

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.

6. Cookies

We use essential cookies solely to maintain your session and enable site features. These cookies:

• Do not track activity beyond our website

• Do not collect personal data outside of session management

• Are not used for analytics, marketing, or advertising

For more, please refer to our [Cookie Policy].

7. Your Rights

You may:

• Opt out of SMS messages at any time by replying STOP

• Disable cookies via your browser settings (note: this may affect site functionality)

• Request access to or deletion of any personal data you've provided by contacting us

📧 Contact: privacy@apexwireless.biz

8. Children’s Privacy

We do not knowingly collect information from children under the age of 13. If we become aware that we have done so, we will promptly delete the data.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.