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Frequently asked questions
Absolutely! We can port any eligible line number from an eligible carrier. Please note that some carriers have their own port-out-policies, and we will do our best to facilitate the process so you can keep your phone number.
You need your current carrier billing name, address, and pin number.
Devices must be unlocked by the existing carrier before they will work on the network. Please communicate with your service provider to determine their unlock device policies.
We are currently unable to offer insurance through the mobile benefits program. Please visit https://www.asurion.com/phone-insurance/ to set up a policy directly with Asurion.
Where applicable, there is a one time, per line enrollment fee of $30. We will not charge activation fees for any future device upgrades or changes.
A monthly administrative service fee of $5.00 per line will apply, along with a $0.75 Platform Recovery Fee, plus any applicable taxes. Taxes on administrative fees are calculated based on your billing address, applicable carrier taxes, and ZIP code. Verizon charges include an Administrative Charge of $3.78 and an Economic Adjustment Charge of $3.97. A credit card processing fee of 2.9% of the total bill will also apply.
You will receive your invoice directly from Apex Wireless and you will pay though the link provided. You can pay monthly invoices, set up auto-pay or modify payment methods at https://apexwireless.billcenter.net/.
If you leave on good terms, do not have a history of collections and continue on-time payments, you may keep your special pricing.
Alternatively, if terminated, or have had more than three disconnects, the following terms would apply:
In the event my employment is terminated, I understand I have the right to transfer my mobile number(s) to a personally liable account with the carrier of my choosing. I understand that if I do not comply within 30 days of the termination date that my mobile phone number(s) may be subject to cancellation at that time.
Unlocked Devices If you are participating in a rate plan which offers a discounted device, said device will not be “unlocked” or “owned” by you until a subsidy has been fulfilled on that line. You may need to pay the difference in discounts previously received in order to unlock the device early.
All plans include unlimited talk, text and data. Promotional attachments (streaming memberships, device, or rate plan offers, etc.) may not be available.
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