Question 1

Can I port my number?

Accepted Answer

Absolutely! We can port any eligible line number from an eligible carrier. Please note that some carriers have their own port-out-policies, and we will do our best to facilitate the process so you can keep your phone number.

Question 2

What will I need to port my number?

Accepted Answer

You need your current carrier billing name, address, and pin number.

Question 3

How do I know if my phone will work on the network?

Accepted Answer

Devices must be unlocked by the existing carrier before they will work on the network. Please communicate with your service provider to determine their unlock device policies.

Question 4

Do you have bill installments on new phone purchases?

Accepted Answer

Currently, we are not offering Equipment Installment Plans on the mobile benefits account.

Question 5

Do you have insurance coverage?

Accepted Answer

We are currently unable to offer insurance through the mobile benefits program. Please visit https://www.asurion.com/phone-insurance/ to set up a policy directly with Asurion.

Question 6

Are there activation fees?

Accepted Answer

Where applicable, there is a one time, per line enrollment fee of $30. We will not charge activation fees for any future device upgrades or changes.

Question 7

Are there any service fees?

Accepted Answer

There will be a monthly administrative service fee of $5 per line, per month, plus any applicable taxes. Admin Fee Taxes will be based on your billing address, carrier taxes, your zip code.

Question 8

How will I receive my bill?

Accepted Answer

You will receive your invoice directly from Apex Wireless and you will pay though the link provided. You can pay monthly invoices, set up auto-pay or modify payment methods at https://apexwireless.billcenter.net/.

Question 9

What happens if I am no longer an Employee?

Accepted Answer

If you leave on good terms, do not have a history of collections and continue on-time payments, you may keep your special pricing.
 
Alternatively, if terminated, or have had more than three disconnects, the following terms would apply: 
 
In the event my employment is terminated, I understand I have the right to transfer my mobile number(s) to a personally liable account with the carrier of my choosing. I understand that if I do not comply within 30 days of the termination date that my mobile phone number(s) may be subject to cancellation at that time.

Unlocked Devices If you are participating in a rate plan which offers a discounted device, said device will not be “unlocked” or “owned” by you until a subsidy has been fulfilled on that line. You may need to pay the difference in discounts previously received in order to unlock the device early.

Question 10

What is included in my plan?

Accepted Answer

All plans include unlimited talk, text and data. Some rate plans may contain subsidy device offerings. Promotional attachments (streaming memberships, device, or rate plan offers, etc.) may not be available.

Company Policy