T-Mobile Change of Responsibility - Next Steps

Thank you for your interest in transferring your existing T-Mobile line(s) to the Houston ISD Evergreen account! If you have pre-paid service with T-Mobile, please visit here to order a new SIM card.

Steps to Start the T-Mobile Change of Responsibility (CoR) Process

You'll need a “Move Authorization” from your current T-Mobile account to transfer your T-Mobile line(s) to a new account. This is required by the FCC and cannot be skipped.

Here’s what to do:

1. Call 611 from your T-Mobile phone to request a Move Authorization.

2. Once you have the authorization, fill out the fields below and submit your request.

3. Keep in mind:

The transfer process takes 7–10 business days.
Your Move Authorization is valid for about 14 days.
Don’t let a T-Mobile rep complete the transfer for you. Just ask for the Move Authorization.
Your balance must be paid in full before you can transfer your line(s).
If you have a device installment plan, your equipment must be fully paid off and unlocked.

We’ll take care of everything else once we have your info!

I've completed these steps and am ready to proceed